Terms & Conditions
Introduction
1. This website is operated by NATUREVITAL S.R.O. Terms such as “we”, “us” and “our” refer to NATUREVITAL S.R.O. where they are used in these terms and conditions.
2. By purchasing something from our ecommerce store, you agree to be bound by the terms and conditions contained in this document.
3. Incorporated into these terms are also the terms and conditions as laid out in our privacy policy and refund policy.
Online Shopping
4. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
5. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
6. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
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The item you have ordered is out of stock
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We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
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There has been a pricing or product description error
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There is a system or procurement failure
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You have failed our customer validation checks
7. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.
8. Your order will only be accepted by us once your goods have been dispatched.
Delivery
9. On completing your purchase you will be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).
Order Cancellation
11. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
12. Where items have not been dispatched prior to a cancellation request our refund policy will apply.
13. Where you have ordered a personalised, perishable or time critical item (such as e-vouchers) you may not be able to cancel for a full refund.
Liability and Indemnity
14. NATUREVITAL S.R.O. shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
15. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
Jurisdiction
16. These terms and conditions shall be governed in accordance with the laws of Czech Republic and are subject to the exclusive jurisdiction of the courts of Czechia.
Agreement
17. These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you NATUREVITAL S.R.O. whether written or oral.
General
18. We may change these terms and conditions at any time.
19. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
20. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.
The seller ensures that complaints are settled via electronic address info@natuli.cz. The seller sends information about settling the complaints to a purchaser´s email address.
The seller is authorized to sell the goods based on its trade license. Trade inspections are performed by the relevant trade office within its authority. The Office for Personal Data Protection performs supervision concerning data protection within its authority. The Czech Trade Inspection Authority performs, to a certain extent, supervision over Act No 634/1992 on consumer protection.
At the day of concluding purchase contract General Business Terms and Conditions, which are posted on the Internet page of the seller, are valid. The Purchase Contract is archived in an electronic format by the seller and it is accessible to the purchaser. The purchase contract can be concluded in Czech language or in other languages on condition that it is not a reason for impossibility of concluding purchase contract. By accomplishing a purchase the purchaser agrees to be object of receiving direct mail.
This General Business Terms and Conditions can be archived or reproduced by purchaser. At the moment of concluding a contract purchaser agrees to accept all paragraphs of General Business Terms and Conditions as well the price unless there is a different agreement made between the seller and the purchaser.
NATUREVITAL s.r.o.
VAT: CZ02443562
Zizkovo namesti. 103
Chrudim II - 537 01
Phone: +420 605 286 360
info@natuli.cz